Frequently Asked Questions

Frequently Asked Questions

Top Queries

» Why are there different prices for the same product? Is it legal?

Beutica is an indian online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Beutica does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Beutica rightfully fulfills all legal compliances of on boarding multiple sellers on its forum as it is a marketplace platform.

» I saw the product at Rs. 800 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1400. Why is there a change in price in the product description page?

Beutica is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

» How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Beutica seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Beutica or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

NOTE:-Do not share any sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password.

» How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery.

Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

» How do I create a Return Request?

You can create a Return in three simple steps:

  1. Tap on My Orders.
  2. Choose the item to be Returned.
  3. Enter details requested and create a return request.

» I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

» I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Beutica Credit – Within 4-6 Hour
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Shipping, Orders & Delivery

What is Beutica's Shipping Policy?

We strive to deliver products purchased from Beutica in excellent condition and in the fastest time possible. If this is your first order with Beutica, shipping will be completely FREE. Also, for all the subsequent Orders of Rs. 599/or more, we will deliver the order to your doorstep free of cost. A platform handling fee of Rs. 99/- will be applicable to the orders under Rs. 599/- and Rs.49/- will be applicable for the orders.

1. If the order is cancelled, lost or  Undelivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.

2. If you return an order delivered to you, platform handling fee will not be refunded. However if you self – ship your returns, we will reimburse self – shipment charges based on  Beutica’s Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non – refundable irrespective of order value.

NOTE:-Order value is calculated after applying discounts / VAT / GST or any other applicable charges.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How are orders placed on Beutica delivered to me?

All orders placed on Beutica are dispatched through many courier partners in all over india such as Bluedart, Delhivery, DotZot, Ekart, Fedex, Fedex FR, Xpressbees, Dart Plus Etc.

Does Beutica deliver products outside India?

No. At this point, Beutica delivers products only within India.

How can I check if Beutica delivers to my PIN Code?

You can find out if Beutica delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

*Please do not use the item for which claim is being raised.

  1. You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
  2. The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged) as per the Users
  3. The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

  1. Failure to provide adequate information about the case.
  2. Failure to provide snapshots of the packet and box(if any)
  3. If a pilferage delivery was received, pilferage claims must be made the same day.
  4. You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
  5. You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

Cancellations & Modifications

» What is Beutica's Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

» I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

» Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website.

» How do I cancel my Order?

Tap on “My Orders” section under the main menu of your App/Website and then select the item or order you want to cancel

Returns and Exchange

How do I place an exchange request on Beutica?

If you would like to exchange products purchased from Beutica, please follow below mentioned steps:

  • You can create exchange for products purchased from Beutica within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “My Orders” of App/Website.

What is Beutica's Return and Exchange Policy? How does it work?

Beutica’s returns and exchange policy gives you an option to return or exchange items purchased on Beutica for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  • Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  • Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • Beutica will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Beutica would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Beutica will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep.  For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Beutica as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Beutica Credit – Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Beutica initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a  Beutica Seller. In case of any refund discrepancies, Beutica may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return ID’s for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Beutica assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

Does Beutica pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website.

  • We will pick up the return within 4 – 7 days from the request placement date.
  • Please keep the return shipment ready.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Beutica assumes no liability in this regard. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Sign Up and Login

How do I create an account on Beutica?

You can create your account on Beutica by entering and verifying your mobile number. Click on “Create New Account” after that and fill up the form to create your Beutica account.

How do I login on Beutica? I used to login with email, Google/Facebook login.

No. Beutica does’t allow to login with email/Google/Facebook. You can use your Mobile, Email and OTP for easy login.

Why am I asked for password after entering OTP while trying to login?

Beutica’s security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

Can I still login with password on Beutica?

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and “Continue”. On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

What if I don't receive an OTP due to poor network connectivity?

If you are not receiving an OTP use the “Login with password” option to login to your Beutica account.

What is an alternate mobile number? Why does Beutica ask for it?

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you loose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number.

Do I need to provide email to create an account on Beutica?

Providing an email is not mandatory to create an account on Beutica. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

What is account recovery on Beutica?

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Beutica account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Beutica does not charge anything for this) or by entering an OTP sent to your alternate mobile number.

Why am I asked for my credit card details to access my account?

In case you do not have your mobile number with you anymore, Beutica can use a saved credit/debit card detail from your account, to match for expiry date and give you the option to change your password and update your new mobile number in your account. There is no charge made to the card in this process. Alternatively, you can log in to your account with password if you remember it and change the login mobile number from your profile.

What happens if my mobile number is given to someone else by the telecom operator. Is my Beutica account still safe?

Yes, your Beutica account is safe. The other person cannot access your account as he will need to enter your account password. Beutica systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number.

Does Beutica read my SMSes?

Beutica can only read OTP SMSes that are sent by Beutica. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.

Why is my account locked?

Beutica locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

Payments

How can I pay for my order at Beutica?

We support the following payment options at Beutica:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • UPI

How does the COD (Cash on Delivery) payment option work?

Beutica’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 39999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 299 or over Rs. 39,999.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.
  • You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 39,999, then the COD option will be disabled temporarily.

What is COD limit?

Beutica reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

I want to know about EMI (credit card) payment option?

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:

  • HDFC
  • ICICI
  • SBI
  • Axis
  • Amex
  • HSBC
  • Induslnd
  • Kotak
  • RBL
  • Standard Chartered.This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

How do I make payment using EMI (Credit Card) option?

Add the desired products to your Beutica shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:

  • Select your Credit Card issuing bank you wish to pay from
  • Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
  • Enter your Credit Card details
  • Click ‘Pay Now’.The order will be confirmed and shipped on successful payment.

What is the eligibility criteria to avail EMI option?

EMI is available for all products on Beutica except, Jewellery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

Why is sum total of EMI’s more than the order value?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

What happens if bank rejects EMI conversion?

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

Why is the transaction amount not converted into EMI in 7 working days?

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Beutica platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

3) On and from 15th November, 2019, the discounted prices displayed on the Beutica platform shall be inclusive of all taxes.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Beutica shipping policy.

Beutica Credit

How can I add money into Beutica Credit?

You may add money in Beutica Credit in following ways –

  • Refunds to Beutica Credit – You may take refunds of returned items.
  • Add a Beutica Gift Card – Add your Beutica Gift Card to Beutica Credit.
  • Top Up – You may top-up Beutica Credit by available online payment methods at Beutica App or Website.

What Payment Methods can I use to top up my Beutica Credit?

You may use Net Banking, Credit/Debit Cards, PhonePe wallet.

However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of Beutica Credit. The acceptable payment methods shall be visible to you at the checkout.

How much money can I add in my Beutica Credit?

You may keep Beutica Credits of value up to Rs. 50,000, after that you may still receive your refunds to Beutica Credit, but you shall not be able to top-up it further.

How do I check balance in my Beutica Credit?

You need to sign-in your Account in Beutica App or Website and go to your profile. There, in the Beutica Credit tab, you shall be able to see the Beutica Credit Balance amount.

How do I use Beutica Credit to buy items on Beutica App/Website?

You shall be able to use Beutica Credit as a Payment method available at the checkout. Gift Cards and Beutica Credit Top Up can not be done by payment with Beutica Credit.

Can I redeem Beutica Credit to Cash?

You may not redeem Beutica Credit for Cash. Beutica Credit is also not allowed to be transferred to Bank, Wallets or other users accounts.

Can I buy items on other e-commerce websites with Beutica Credit?

Beutica Credit can only be used to purchase products at Beutica App or Website. It cannot be used to purchase or pay for anything on other e-commerce websites/apps.

What are the benefits of taking refund to Beutica Credit?

  • Faster Check-out by using Beutica Credit
  • Don’t wait for refunds to source which take (0-7+ days) and use money to buy other products immediately after return refund.

What is the maximum validity of Beutica Credit?

Beutica Credit has maximum expiry time of 1 year for refunds and top ups. For each credit to Beutica Credit, you shall see a corresponding expiry date for the balance. Please ensure that you use the amount before expiry, after that it shall lapse.

Can I transfer my Beutica Credits to another Beutica Account?

Beutica Credit cannot be transferred to other Beutica users accounts. It can also not be used to pay for purchased being made by other Beutica Account users.

Gift Cards

How can I purchase Beutica Gift Card?

To purchase Beutica Gift card, please follow below mentioned steps:

  • click on Gift Card option on Beutica
  • Then, on ‘Buy Gift Card’ option
  • Enter recipient email address
  • Select or enter the Gift Card value
  • Make payment using your credit card, debit card or net banking
  • On successful payment, the Gift Card details will be sent to the recipients email address.

I just received a Beutica Gift Card. How do I use it?

For making a purchase with your Gift Card on Beutica App/website simply enter your 12 digit Gift card number and 6 digit PIN at the checkout page.The purchase amount will be deducted from your Gift Card’s available balance. Follow the below mentioned steps to redeem the gift card:

  • Click on ‘Place Order’
  • Once you’ve reviewed and confirmed your address, click on ‘Proceed to Payment’
  • Select ‘Gift Card’ from ‘Other Payment Options’
  • Enter your 16 digit gift card code and 6 digit PIN
  • Click on ‘Apply’ to redeem the balance.

How do I check the available balance or expiry date on my Gift Card?

To check Gift Card balance, click on Gift Card section on Beutica then, enter 12 digit card no. and 6 digit pin

Does Myntra Gift Cards expire?

Yes, Beutica Gift Card expires in 12 months from date of issue.

What can my Gift Card not be used for or to purchase?

Gift Cards cannot be used to make credit card payments or any account deposits. Gift Cards are non-refundable following the loading of funds onto the Card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.

How many Gift Cards can be used in one transaction?

If you have received a Gift Card, you are eligible to use only one Gift Card in one transaction.

How do I cancel a Gift Card?

For Beutica issued gift cards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

Gift cards purchased from different merchants, you should contact the business provider or establishment who you purchased the Gift Card from, to cancel it.

Coupons and “My Cashback”

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website.

I was given a coupon when you cancelled my last order. How can I use it?

When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website. In case, you don’t have access to the App/Website currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

I have accumulated Beutica Points in my account. How can I redeem them?

To redeem Beutica Points, you will have to continue shopping with us on App/Website. In case, you don’t have access to these Platforms, don’t worry, your Beutica Points are safe with us.Whenever you get access in future, you can redeem the points (unless points have not expired).

Gift Wrapping

Can I use Beutica to send gifts to others?

Yes, you can send gift orders to your friends/family members on Beutica. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

What payment methods can I use to pay for a gift order?

You can use any payment method that Beutica supports, except Cash on Delivery.

Will the pricing, discount and payment information be displayed on the package sent to the recipient?

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Can I apply a coupon or discount on the gift wrapping charge?

No. Discounts and coupons are not applicable on the gift wrap charge.

Who can return the gift?

Both the sender and the recipient can initiate a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on App/Website. The refund amount will be credited to the account using which the payment was made.

NOTE:- when you return an item, the gift wrap charges are not credited back.

E-mail verification policy

What is Beutica's E-mail verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Beutica verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Beutica and Beutica reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.